look at the top menu bar. PROBLEM USING HONEYWELL BUILDING UNIVERSITY
SECTION 1
1. I log in.
2. I click on My Team on the menu bar
3. I select the drop down item 'Team Dashboard'
Image below: This is what I see.
SECTION 2
4. In the USERS part under the heading ACTION I click on the first icon for information for a user.
Image below: This is what I see.
SECTION 3
5. In the USERS part I see there are 18 users.
6. In the Training part I see there are 8 courses In Progress.
7. But in the Certificates part I see there are only 5 courses in progress
Image below: This is what I see.
SECTION 4
8. Because I am unable to access a member, I deleted CRAIG THOMPSON.
9. Then I clicked ADD NEW USER and tried adding a fresh instance for CRAIG THOMPSON.
10. The system would not let me do this because it said there is already a user using the same email.
11. I opened a ticket for support.
The response to the email was - "The user was added as deleted" Not very helpful at all.
SECTION 5
12. Next I tried to book a course for some users.
13 I booked a course for 4 people. It said the course was booked.
See image below of the course booked. Unfortunately no one that was booked received an email about it.
SECTION 6
14. I returned to Team Dashboard to add a random new member.
15. This time when I clicked on 'Select Solution' the drop down choice was not MW Fire, it was 'System Group'.
Image below: This is what I saw.
SECTION 7
16. I filled out the form for a new user.
Image below: This is how it looked.
SECTION 8
17. Unfortunately the new user was not added because the 'Submitting button was spinning endlessly'
Image below: This is how it looked.
SECTION 9
18. After another attempt I was able to create a new user
Image below: This is how it looked.
SECTION 10
19. Nest I look for a training module for the new user. From the top menu I click on COURSE CATALOGUE then select NOTIFIER.
20. At ALL COURSES I select the FAAST LT TRAINING 1 hour course.
Image below: This is what I saw.
SECTION 11
21. I clicked on REGISTER.
Image below: This is what I saw.
SECTION 12
22. A list of users appears but I do not see the new user on this list.
23. I do a search for the new user and there are no results.
Image below: This is what I see.
SECTION 13
24. So I log out and then log in again to see if the new user is listed this time. The new user is not on the list so I cannot select him for this training.
25. I return to the main screen and this time I see something new on the navbar. For the first time this has appeared as two choices, for Admin and Manager.
Image below: This is what I see.
SECTION 14
26. I go to the new MANAGER section and I find two names, my name and the new user I just added.
Image below: This is what I see.
SUMMARY
Even thought the new user now appears in a new section under MANAGER - Team Dashboard, I still cannot book any training.
I have wasted a lot of time on Notifier and I cannot see how it is useful. I have engineers asking for me to set up the training for them and I cannot seem to get it done.
Support has been very 'limited', to be polite.